People today act like"the real Blizzard" is still wow gold in there, like a mind-controlled character in a Saturday morning cartoon, fighting for hands against their wicked master Activision. If we stick together a bit 17, as though they'll snap out of it and they will go back to being our buddy. This"Blizzard" is dead and individuals need to realize that the people/culture they enjoyed are long gone.
I really don't believe this is right. Blizzard had years upon years to downsize and cut quality assurance and customer care, but just once merging with Activision did the wave of layoffs hit. Before this point, it was far more probable that client service would be an actual human being who would talk to you like they just dropped in for a chat. I reported the stupid name of a guy at the same point along with the GM and that I talked about crossbow mechanisms for like 10 minutes. Because she said it was her birthday, another time, a GM abandoned my spouse a chocolate birthday cake that was full size in her inventory. I really don't expect you will know if you weren't playing Blizzard games from the 90's or 00's, but they kind of were your friend, and it is painful seeing them go down like this.
Blizzard GMs were garbage even back then. I really think people are looking at this with rose colored glasses. Social media was a developing theory in the early 00's (Facebook was still university emails just ), so several of these same issues were buried without folks ever knowing about it. I recall trying WoW in 2005. After a couple weeks, my guild and I decided we did not care for it and figured since we weren't going to be playing 32, we all would get banned. Until we chose to just Z-axis hack and fly around inside Ironforge we did increasingly outlandish things. No bans. We reported each other, and then we chose to pay people gold. No bans. Before the majority people gave up we did this for days. Despite publicly hacking more than one event, 1 guild member stuck with it though and eventually got a three day suspension.
I'm sure there were plenty of cool GMs giving folks birthday cakes and such, and that I remember having a wonderful conversation with one who grabbed me operating a fishing bot (no ban or suspension), but poor enforcement has always been a issue with Blizzard. This is not to excuse their behavior today. I refuse to buy any Blizzard games however I presume that when we take off the glasses it becomes clear that they were never as great at customer service as we imagine. They made good games, and that left us forgive a good deal.
That's kinda simple to answer. The majority of us have a simplistic view of how companies operate. They believe they know what happens, since they operate in one. Which doesn't give them much information in any way. Decisions are made to buy classic gold in the high levels in companies. So they go with the things that they could observe. And you receive the typical threads in here. The developer and/or publisher are doing good, if they enjoy a match. If they don't like it, the developer/or writer is incompetent and evil. It's always a remarkably superficial look at matters with no true understanding on how things work or any actual details about what happens in these companies.Forgot to mention the amazingly biased view people normally have as well.